Out of Warranty Issues

Straight Line - Well Put.

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I got a call from a customer who's roof I did two years ago. 55 Sq. of standing seam. The wife called me to tell me the roof was leaking. She wasn't happy. I told her I would be there in 10 minutes because I was working a few blocks away. As I was turning the corner on to here street, she called me back and said that the roof wasn't leaking. She forgot that she watered the plant and the water on the floor had drained out of the potted plants on the porch. She happy again.>>>

If it was because of my work,I`d fix it,If there was another reason for it,I`d charge them>>>

Got a call to fix a warranted roof. Checked the records and found that bill was not paid in full by the builder. On the advice of my attorney, returned to the job site and found that burglars attempted to cut thru the bur and metal deck. Repaired same. and was not even paid, nor invited to bid on the the renewal.>>>

Call backs r a major issue for any real roofing company that has more than 2 employees. Thats just the way it is. We use our own judgement if the problems yours or if you cuased it fix it. If it's not, a minimum charge is reasonable. You know a good person right off the bat, you can tell a no win situation right off the bat.>>>

before the days of consumer affairs oversight, and the home improvement industry scandals...one of our after market "brainstorms" was to offer an additional year of extended warranty to the job for each qualified referral that they gave. When things got slow....we mailed out a "double up your warranty extension" offer....two years more for each referral. We used to give a $100.00 gift certificate from a local Supermarket chain, for any lead in which we got the work.....we didn't get too many of those, but the added year idea from one guy that used to walk the beach every morning probably got him warranteed until 2116. I always take the service calls..... and more often than not, there a great chance that we now offer installations on something that they're interested in. I write them off as lead generation costs....as was said above...>>>